GoiTien247 - Money Transfer

Terms and Conditions

Goitien247 operates as a trade name under Hong Lan Services Inc. “HONGLAN”, a legal licensed money transfer company in the United States. Goitien247 is serious about protecting our customer’s privacy. This policy explains what personal information Goitien247 collect from customers, with whom we share it and how the customers can elect in certain situations to not share information with third parties.

CONSUMER FRAUD ALERT: PROTECT YOURSELF. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, EMAILS, NEWSPAPER OR TELEPHONE OFFERS. 

Do not send money to someone that you do not know; or you are sending money because someone has promised you a gift, winning lottery ticket, prize, IRS tax arrest...etc.

If you believe someone has accessed GoiTien247.com using your username and password without your authorization, you must immediately notify us via email.

The Service was created to assist customers to send money to their family and friends, and to receive money from family and friends, around the world. For security reasons, we recommend that you only send money through the Service to people you know personally. You may not use the Service to send money to strangers for example sellers of goods and/or services, private or retailer.

Consumer Assistance: Contact Hong Lan Services, Inc. at 9113 Bolsa Ave. Suite 122, Westminster, CA 92683, Toll free: 1- 888-880-8345/ Fax: 1-714-891-9939 customerservices@goitien247.com. If you still have unresolved issues after contacting Hong Lan Services, Inc.  you can contact Consumer Financial Protection Bureau at 855-411-2372 or 855- 729-2372 (TTY/TDD) www.consumerfinance.gov.

You must read these terms and conditions carefully before accessing or registering to use the website, because they affect your legal rights and obligations.

1. OUR RIGHTS AND OBLIGATIONS

1.1 Terms and Conditions

We agree to provide the Service to you using reasonable Terms and Conditions. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions. These Terms and Conditions are effective from Jan 01, 2021.

1.2 Updates to Terms

These Terms may be revised and reissued, prospectively by posting updated terms on this website. You should visit this page regularly to review the current terms. Your continued use of the Site will be deemed as irrevocable acceptance of any revisions.

1.3 Privacy Policy 

Privacy Policy is a crucial part in the terms and conditions to protect your privacy. We are responsible to provide you a notice explaining our online information practices and choices that you can make the way your information is collected and used at this website. Click here to show Privacy Policy as a part of these Terms.

1.4 Internet Browsers

Our website supports internet browsers include Chrome, Firefox, Microsoft Edge, and Safari for iOS and Android.

1.5 Disclaimer of Warranties

YOUR USE OF OUR SERVICE IS AT YOUR OWN RISK. THE WEBSITE AND ALL THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT IN THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OR CONDISIONS, EITHER EXPRESS OR IMPLIED. WE, OUR SUBSIDIARIES, EMPLOYEES, SUPPLIERS, VENDORS, AND SERVICE PROVIDERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

1.6. Currency Exchange

GoiTien247 may make money on the difference in exchange rate and retain any profit realized from the transaction.

1.7. Process a Transaction

1.7.1 GoiTien247 is not obliged to process any specific Transaction. If we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us if we are not prohibited by law from doing so.

1.7.2 We reserve the right to modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our absolute discretion, refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregate basis, and either on individual accounts or on related accounts.

1.7.3 We may, in our sole discretion, refuse Transactions from certain Senders or to certain Recipients, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by the US Government. In addition, not all Payment Instruments are always available to all customers and we may, in our sole discretion, refuse Transactions funded from certain Payment Instruments.

1.7.4 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or otherwise, to comply with applicable law; or due to variations in business hours and currency availability.

1.7.5 We will attempt to provide Senders and Recipients with up-to-date information regarding the location and opening hours of our Service Providers by means of information on our website. However, you agree that GoiTien247 shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information.

2.YOUR OBLIGATIONS

2.1 Age and Legal Capacity

You represent that you are at least eighteen (18) years of age. This is a general audience website for adults. You will not access, use or attempt to use the Service as a Sender unless you are at least 18 years old, and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction.

2.2 Accurate Information

The information you submit to the website must be correct. We can refuse access to the Site if we learn that information you have provided is inaccurate. To access this website or some of the resources it has to offer, you may be asked to provide registration details. You must provide all your information in correctly, currently, and completely. If we believe the details are not correct, current, or incomplete, we have the right to refuse you from accessing to the website, or any of its resources, and to terminate or suspend your account.

2.3 Privacy Notice

Your privacy information is important to us. When you log in to the website to use our service, you must agree to the terms and our Privacy Policy is a part of these terms.

2.4 Security

The username and password used for this website are for individual use only. You shall be responsible for the security of your username and password. GoiTien247 shall be entitled to monitor your username and password and, at its discretion, require you to change it. If you use a username and password that GoiTien247 considers insecure, GoiTien247 will be entitled to require this to be changed and/or terminate your account.

3. REFUND POLICY

3.1 You may cancel for a full refund within 30 minutes of authorizing your transaction, unless the funds have already been picked up, deposited or delivered to the recipient. Any refund will be credited back to the same payment instrument used to fund the transaction and in the same currency. 

3.2 You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1(888) 880-8345 or visit our website at www.GoiTien247.com. You can also contact us for a written explanation of your rights.

3.3 RIGHT TO REFUND for California customers only: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if GOITIEN247 does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to GoiTien247 at 9113 Bolsa Ave, Suite # 122, Westminster, CA 92683 Tel: 1-888-880-8345. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code. 

3.4 RIGHT TO REFUND for State of Washington customers only: Every money transmitter licensee and its authorized delegates shall refund to the customer all moneys received for transmittal within ten days of receipt of a written request for a refund, other conditions applied per RCW 19.230.330. No refund will be made for cancelled transactions until confirmation of unpaid funds has been received by HL from its paying agent. If you request a refund due to unreasonable delay in payment which is HL or its correspondent’s fault, you will receive full refund including service fees. No claims will be accepted after 180 days following the date of transaction. 

Per requirement of WAC 208-690-205(2) all customer’s fraudulent transactions may result in the loss of their money with no recourse. 

3.5 Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile.

4. DISCLAIMER OF WARRANTIES

Your use of this site is at your own risk. The website and all the materials, information, software, facilities, services and other content in the site are provided "as is" and "as available" without warranties of any kind, either express or implied. The GoiTien247 makes no warranties that your use of the materials, information, software, facilities, service or other content in the site or any web site will not infringe the rights of others group assumes no liability or responsibility for errors or omissions in such materials, information, software, facilities, service or other content of the site or any other web site.

5. LIMITATION OF LIABILITY

5.1 Liability

GoiTien247 liability is limited to the sending amount showing on the face of this receipt, GoiTien247 shall not be liable for any indirect or consequential damages resulting from the late delivery or non-delivery of your messages or funds.

5.2 Right to dispute errors

You have the right to dispute errors in your transaction. If you think there is an error or you have questions or complaint, please contact us by phone 888-880-8345 or send us a letter. You can learn more about your rights at our company main website www.honglanservices.us.

5.3 Security

We only allow the individual usernames and passwords in this website. You shall be responsible for the security of your username and password. GoiTien247 will be entitled to monitor your username and password. If you use a username and password insecure, we will be entitled to change or terminate your account.

5.4 Indemnify and hold harmless 

You agree to indemnify and hold harmless GoiTien247, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of this website or Service, all activities that occur under your password or account e- mail login, your violation of this Terms and Conditions or any other violation of the rights of another person or party.

6. LICENSING

GoiTien247 is a registered trade name of GoiTien247 HLSI is licensed as a money transmitter by the New York State Department of Financial Services with license # MT102409; the Commonwealth of Massachusetts as a foreign transmittal agency with license # FT112150-100 and in others States.

5. GENERAL

This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. It supersedes all prior understandings and cannot be modified orally. GoiTien247 has the right to assign this Agreement to any party, at any time without Your consent. If an Agreement provision is found invalid, remaining provisions shall be valid. Services are directed solely to persons 18 and over. The English language version controls if there is an inconsistency between English and non-English Agreement versions. You and Receiver represent that Your use of Services does not violate.