Terms and Conditions
Goitien247.com operates as a trade name under Hong Lan Services Inc. “HONGLAN”, a legal licensed money transfer company in the United States. Goitien247.com is serious about protecting our customer’s privacy. This policy explains what personal information Goitien247.com collects from customers, with whom we share it and how the customers can elect in certain situations to not share information with third parties.
CONSUMER FRAUD ALERT: PROTECT YOURSELF. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, EMAILS, NEWSPAPER OR TELEPHONE OFFERS.
Do not send money to someone that you do not know; or you are sending money because someone has promised you a gift, winning lottery ticket, prize, IRS tax arrest...etc.
If you believe someone has accessed GoiTien247.com using your username and password without your authorization, you must immediately notify us via email or by phone at (714)891-8939
The Online Money Transfer Service was created to assist customers to send money to their family and friends, and to receive money from family and friends, around the world. For security reasons, we recommend that you only send money through the Service to people you know personally. You may not use the Money Transfer Service to send money to strangers for example sellers of goods and/or services, private or retailer.
Consumer Assistance: Contact Hong Lan Services, Inc. at 9113 Bolsa Ave, Suite 122, Westminster, CA 92683, Toll free: 1- 888-880-8345/ Fax: 1-714-891-9939 email@example.com. If you still have unresolved issues after contacting Hong Lan Services, Inc. you can contact the Consumer Financial Protection Bureau at 855-411-2372 or 855- 729-2372 (TTY/TDD) www.consumerfinance.gov.
You must read these terms and conditions carefully before accessing or registering to use our Goitien247.com website, because they affect your legal rights and obligations.
1. OUR RIGHTS AND OBLIGATIONS
- Terms and Conditions
We agree to provide the Online Money Transfer Service to you using reasonable Terms and Conditions. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions. These Terms and Conditions are effective from Jan 01, 2021.
- Updates to Terms
These Terms may be revised and reissued, prospectively by posting updated terms on this website. You should visit this page regularly to review the current terms. Your continued use of the Site will be deemed as irrevocable acceptance of any revisions.
1.4. Internet Browsers
Our website supports internet browsers including Chrome, Firefox, Microsoft Edge and Safari for iOS and Android.
1.5. Currency Exchange
Goitien247.com may make money on the difference in exchange rate and retain any profit realized from the
transaction. Non-covered third-party fees or taxes collected on the remittance transfer by a person other
than Goitien247.com may apply to the remittance transfer and result in the designated recipient receiving
less than the amount disclosed.
1.7. Process a Transaction
1.7.1. GoiTien247.com is not obliged to process any specific transaction. If we decide not to process the
transaction, we will notify you promptly of that decision and repay the money paid to us if we are not
prohibited by law from doing so.
1.7.2. We reserve the right to modify or discontinue the service or any part of the service without notice, at
any time and from time to time. We may, in our absolute discretion, refuse any transaction or limit the
amount to be transferred, either on a per transaction basis or on an aggregate basis, and either on individual
accounts or on related accounts.
1.7.3. We may, in our sole discretion, refuse Transactions from certain Senders or to certain Recipients,
including but not limited to entities and individuals on restricted or prohibited lists issued from time to time
by the US Government. In addition, not all Payment Instruments are always available to all customers and
we may, in our sole discretion, refuse Transactions funded from certain Payment Instruments.
1.7.4. We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled
for a number of reasons including but not limited to: our efforts to verify your identity; to validate your
Transaction instructions; to contact you; or otherwise, to comply with applicable law; or due to variations in
business hours and currency availability.
1.7.5. We will attempt to provide Senders and Recipients with up-to-date information regarding the location
and opening hours of our Service Providers by means of information on our website. However, you agree
that GoiTien247.com shall not be held responsible for any inaccuracies that may appear in that information
or any consequential loss which may result from incorrect or incomplete information.
2. YOUR OBLIGATIONS
- Accurate Information
The information you submit to our website must be correct. We reserve the right to refuse customers to access the website if we learnt that information you have provided is inaccurate. To access this website or some of the resources it has to offer, you may be asked to provide registration details. You must provide all of your personal information correctly, currently and completely. If we believe the provided details are not correct or incomplete, we have the right to refuse you from accessing to the website and block/suspend your account.
- Privacy Notice
Your privacy information is important to us. When you login to the website to use our service, you must
The username and password used for this website are for individual use only. You shall be responsible for the security of your username and password. Goitien247.com shall be entitled to monitor your username and password and, at its discretion, require you to change it. If you use a username and password that GoiTien247.com considers insecure, GoiTien247.com will be entitled to require this to be changed and/or terminate your account.
3. REFUND POLICY
- You may cancel for a full refund within 30 minutes of authorizing your transaction, unless the funds have already been picked up, deposited or delivered to the recipient. Any refund will be credited back to the same payment instrument used to fund the transaction and in the same currency.
- You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1(888) 880-8345 or visit our website at www.GoiTien247.com. You can also contact us for a written explanation of your rights.
- RIGHT TO REFUND for California customers only: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Goitien247.com does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to GoiTien247.com at 9113 Bolsa Ave, Suite # 122, Westminster, CA 92683 Tel: 1-888-880-8345. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
- RIGHT TO REFUND for State of Washington customers only; Every money transmitter licensee and its authorized delegates shall refund to the customer all moneys received for transmittal within ten days of receipt of a written request for a refund, other conditions applied per RCW 19.230.330. No refund will be made for cancelled transactions until confirmation of unpaid funds has been received by HL from its paying agent. If you request a refund due to unreasonable delay in payment which is HL or its correspondent’s fault, you will receive full refund including service fees. No claims will be accepted after 180 days following the date of transaction. Per requirement of WAC 208-690-205(2) all customer’s fraudulent transactions may result in the loss of their money with no recourse.
- Any refunds will be credited back to the same payment instrument used to fund the transaction and in the same currency. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile.
4. LIMITATION OF LIABILITY
Goitien247.com liability is limited to the sending amount showing on the face of this receipt, GoiTien247.com shall not be liable for any indirect or consequential damages resulting from the late delivery or non-delivery of your messages or funds.
- Right to dispute errors
You have the right to dispute errors in your transaction. If you think there is an error or you have questions or complaint, please contact us by phone 888-880-8345 or send us a letter. You can learn more about your rights at our company main website www.honglanservices.us
We only allow individual usernames and passwords on our Goitien247.com website. You shall be responsible for the security of your username and password.
Goitien247.com is entitled to monitor and keep track of your user login information.
- Indemnify and hold harmless
You agree to indemnify and hold harmless Goitien247.com, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of this website or services. All activities that occur under your password or account email login, your violation of this Terms and Conditions or any other violation of the rights of another person or party.
Goitien247.com is a registered trade name of Hong Lan Services, Inc. which is licensed as a money transmitter by the New York State Department of Financial Services with license number # MT104145; the Commonwealth of Massachusetts as a foreign transmittal agency with license number # FT112150-100 and in 25 other States.
This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. It supersedes all prior understandings and cannot be modified verbally. GoiTien247.com has the right to assign this Agreement to any party, at any time without your consent. If an Agreement provision is found invalid, remaining provisions shall be valid. The English language version controls if there is an inconsistency between English and non-English Agreement versions. You and Receiver represent that your use of services does not violate.